Customer Service Officer

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role

Our Fulfilment Centre plays a vital role in supporting our stores and customers. By accurately packing and delivering our customer online orders in full and on time, we work together to elevate pressure off our stores and exceed customer expectations.

We provide an adult pay rate for 18 years of age and above at $30.31 per hour for this role.

As a Job Board Specialist, you will be the driving force behind our online order support operations. Your responsibilities will include monitoring and managing orders via our job board system, providing exceptional customer service, and ensuring our fulfilment processes run smoothly and safely. Prior l ogistics experience is desirable for this role.

What’s involved

• ​ Process p urchase o rders for our customers
• Contribute to a great team culture
• Be the conduit between our customer service teams & order fulfilment sites
• Build strong relationships with all i nternal stakeholders such as Account Managers and local stores
• Support accurate orders for our account management teams
• Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
• Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base

Who we’re looking for

Our Job Board Specialist s are the key communicator s between the floor team and our customers. Monitoring and managing the job board system, to ensure all orders are processed efficiently and our customers are kept in the loop.

Customer satisfaction and safety is our to p priority. Job Board Specialists c oordinat e with various teams and stakeholders to maintain a seamless operation and uphold safety standards.

If you’re looking to start a career with Bunnings, and you’re keen to learn about the behind-the-scenes of our business, take the first step and apply today!

You’ll need

• Strong Planning & organisational skills
• Ability to prioritise & m anage time e ffectively
• To be s afety and procedure focused
• Attention to detail
• A proactive approach and willingness to learn
• Excellent communication skills

When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is

• Submit an application and complete an online chat interview (20 minutes)
• If successful, next step includes an online video interview (15 minutes)
• If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au .

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

#LI-DNI