Greek Customer Advisor in Lisbon

Workster is partnering with a leading global customer experience company to recruit a Greek-speaking Customer Advisor for an international project based in Lisbon, Portugal.

This is an excellent opportunity for a customer-focused professional to join a dynamic support team assisting Greek-speaking customers across multiple channels. You will handle inquiries related to accounts, services, and technical issues, ensuring a high-quality customer experience while representing a global brand.

Your Role

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• Deliver high-quality customer support in Greek via chat, email, and social media channels
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• Assist customers with account enquiries, billing questions, and service navigation
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• Troubleshoot basic technical issues and guide customers to appropriate solutions
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• Ensure timely and accurate documentation of customer interactions and case outcomes
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• Escalate complex or sensitive issues to specialised teams following company procedures
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• Adhere to quality standards, data protection policies, and internal workflows
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• Contribute to continuous improvement by sharing customer feedback and process suggestions
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• Work collaboratively with multicultural teams and participate in training and team activities

Your Qualifications

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• Native-level fluency in Greek (written and spoken)
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• Good command of English for internal communication
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• Previous experience in customer service, contact centre, or support roles is an advantage
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• Strong communication and problem-solving skills with a customer-first attitude
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• Good computer literacy and ability to learn multiple systems and tools
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• Ability to work accurately under pressure and manage multiple tasks
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• Professionalism, empathy, and a positive, team-oriented approach
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• Flexibility to work shifts within operational hours, including occasional evenings or weekends
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• Experience with CRM systems or e-commerce support is a plus

The Offer

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• Office-based position in Lisbon with a supportive and international working environment
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• Full-time employment with competitive salary and benefits
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• Comprehensive paid training and structured onboarding
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• Standard working schedule within operational hours; rotating shifts may apply
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• Private healthcare and social benefits package
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• Opportunities for career development and internal progression within a global organisation
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• Multicultural team environment with regular team-building activities and learning opportunities
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• Relocation support available for eligible candidates