Technical Customer Success Manager

Make Europe's biggest buildings waste less energy — and be measured on it

Enersee raised €4M and is going for Series A. What took four years to build, we intend to 5x in the next twelve months. We work with Belfius, VDAB, Ahold Delhaize, Lidl, Veolia and Stad Kortrijk, and we're moving into some of Europe's largest multinational portfolios.

We built a proprietary AI-powered virtual manager for energy, sustainability and facility leaders. Not a ChatGPT wrapper — a machine learning engine that reads building data, finds the inefficiencies nobody spotted, and turns them into something a facility manager can act on Monday morning.

We need someone to make sure customers feel that. Every time.

If your title has never said "Customer Success," keep reading

The person we're looking for may well not have worked in Customer Success before.

If your path took you somewhere from civil engineering and computer science, then consulting — programming, then product management, then customer relationships — this will work here. If you're a project engineer, technical consultant, implementation lead or energy consultant who has been drifting steadily toward customers and away from pure engineering, you're the profile.

What this role is not

It is not back-office data support. You will own a book of enterprise accounts end to end — onboarding, adoption, renewal, expansion — and you'll carry those numbers personally. You'll sit with a customer's energy manager and their CFO in the same afternoon. Customer Success here is a revenue function, and the commercial upside of your accounts is yours, not someone else's.