Customer Service Administrator

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Purpose of the Role

To provide excellent customer service by handling customer enquiries by telephone and email, accurately maintaining records, and supporting day-to-day administrative processes.

Key Responsibilities

• Respond to customer enquiries by phone and email in a professional and timely manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Answer and, where necessary, forward routine phone and email enquiries to the relevant colleague for further action.
• Maintain and update customer records and databases.
• Process customer requests.
• Monitor shared inboxes and ensure service level targets are met.
• Pass on customer queries that fall outside standard enquiries to the appropriate internal colleague.

This role does not include data validation, telematics device or supplier management, or investigation of technical/device issues.

Skills and Experience

• Excellent written and verbal communication skills.
• Strong customer service and telephone manner.
• Good organisational and time management skills.
• Ability to work accurately and efficiently.
• Competent in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to prioritise workload and manage multiple tasks.
• Previous customer service or administrative experience desirable.

Personal Attributes

• Professional and courteous approach.
• Strong attention to detail.
• Reliable and dependable.
• Positive and proactive attitude.
• Team player with the ability to work independently.

Working Hours

16 hours per week. Monday / Tuesday / Wednesday hours can be adjusted to suit.

This role is ideal for someone who enjoys helping customers, managing administrative tasks, and working as part of a busy team.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent