Program Management - Lending EMI

About Paytm

• Paytm is India's leading financial services company offering full-stack payments and financial
• solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion
• Indians into the mainstream economy through payments, commerce, banking, investments, and
• financial services.

About the Role

• We are looking for an experienced Program Manager (DGM/GM) to drive strategic initiatives for
• Paytm's Lending EMI business. The role will own end-to-end program execution across No Cost
• EMI, EMI at Checkout, and other lending solutions, ensuring seamless collaboration between
• Business, Product, Technology, Operations, Risk, Compliance, Finance, Marketing, and external
• partners. The ideal candidate should have a strong understanding of the Lending EMI
• ecosystem, excellent stakeholder management skills, and experience in driving large
• cross-functional programs, process excellence, and business growth.

About the Team

• The Lending EMI team is responsible for building and scaling innovative financing solutions by
• collaborating with Banks, NBFCs, and internal teams to deliver seamless customer and merchant
• experiences.

Key Responsibilities

• ● Drive end-to-end execution of strategic Lending EMI programs, ensuring timely delivery
• against business goals.
• ● Partner with cross-functional teams to manage program timelines, dependencies, risks,
• and successful implementation.
• ● Lead internal stakeholder management and align Business, Product, Technology,
• Operations, Risk, Compliance, Finance, and Marketing teams.
• ● Design and improve scalable processes to enhance operational efficiency and customer
• experience.
• ● Manage partner onboarding, technology integrations, governance, and ongoing
• engagement with Banks and NBFCs.
• ● Own subvention management, financial reconciliation, reporting, MIS, and program
• governance.
• ● Ensure brand alignment across product launches, merchant communication, and partner
• initiatives.
• ● Monitor program performance through data-driven insights and recommend process
• and business improvements.
• ● Stay abreast of market trends, EMI offerings, and competitive landscape to support
• strategic initiatives.

Preferred Qualifications

• ● Bachelor's degree in Business, Engineering, Finance, or a related field. MBA preferred.
• ● 6-12 years of experience in Program Management, FinTech, Banking, NBFC, Payments,
• or Consumer Finance.
• ● Hands-on experience with No Cost EMI, EMI at Checkout, Consumer Finance, or Digital
• Lending.
• ● Strong understanding of EMI products, subvention models, market practices, and
• partner ecosystems.
• ● Proven track record of managing cross-functional programs and delivering business
• outcomes.

Required Skills

• ● Program & Project Management
• ● Strategic Thinking & Execution
• ● Internal Stakeholder Management
• ● Cross-functional Collaboration
• ● Process Design & Operational Excellence
• ● Lending EMI & Consumer Finance
• ● No Cost EMI & EMI at Checkout
• ● Subvention Management
• ● Business Reporting & Financial Reconciliation
• ● Product & Technology Coordination
• ● Analytical & Problem-Solving Skills
• ● Excellent Communication & Presentation Skills