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Group Manager - Operations

WNS Global Services · Cape Town, NA, South Africa

Operations ManagementManager LevelExternal listingfull-timeabout 21 hours ago

About The Role

  • Group Manager for Nightshift USA campaign
  •  
  • Management of high performing teams
  • Confidence and creditability
  • Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues.
  • Ability to prioritise deliverables and plan accordingly
  • Embraces change whilst remaining productive and positive
  • Leadership / Management and conflict resolution skills
  • Performance management and disciplinary skills
  • Ability to coach and motivate individuals
  • Excellent written and communication skills
  • Willingness to be approachable
  • Determination to achieve targets
  • Strategic thinking

 

Qualifications

 

Grade 12

  • US 24/7 Night shift
  • Seasoned Operations Manager for a US Insurance domain
  •  

Grade 12

  • US 24/7 Night shift
  • Seasoned Operations Manager for a US Insurance domain

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