Team Manager

Sutherland is looking to add a Team Manager to one of our growing streaming services programs in Canada! If you feel you're ready for the next step in your career, and have passion for coaching & mentoring others, we want to hear from you! 

As a Team Manger you will get to

• Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
• Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
• Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
• Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Our most successful candidates will have

• Remote (WFH) options are available for candidates outside Windsor/Essex County. Local candidates within the Windsor/Essex County work will be required to work on-site at our brick-and-mortar Windsor location. 
• Streaming services program knowledge will be preferred
• Proven ability to coach and mentor others
• Be able to work in MS Office 
• Be able to work in a fast-paced environment
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner