Customer Service Rep

Spokane Hardware Supply, Inc. serves the wholesale and retail hardware markets, specializing in decorative and builder’s hardware, as well as Architectural Hardware/Division 8 projects. Headquartered in Spokane, WA, we focus on providing our customers with the highest quality products and providing our employees with opportunities to be challenged and grow. As a 4th generation family-owned business, we are looking for an individual who wants to be empowered and grow their career.

THE ROLE

$17-$25/hr DOE, Monday-Friday 8am - 5pm – No Weekends!

• Clearly and effectively communicate with customers in person on our showroom floor.
• Professionally deal with customers via telephone and email regarding general inquiries, bid requests, order fulfillment, stock levels, technical specifications and shipping logistics
• Process sales orders, generate purchase orders, and issue credits for customers
• Assists outside sales in day-to-day functions including order entry, quote entry and other duties as needed
• Engage in face-to-face interaction with customers
• Regularly engaging in on-the-job training, keeping informed of new product information and market trends in the hardware industry and attend product knowledge meetings
• Assist customers while exhibiting a positive, insightful, and friendly attitude with all customers, vendors, and peers at Spokane Hardware Supply, Inc.

CHARACTERISTICS OF SUCCESS

Strong customer service and communication skills, ability to meet demanding timelines, energetic, detail-oriented, critical thinker, seeks input from others, ability to multitask, , strong problem solving, organized, self-starter.

QUALIFICATIONS

A minimum of two years of experience in Sales, Customer Service, or Project Management

OR

• A minimum of one years of experience in the Hardware, Construction, Distribution, Millwork or Interior Design industries
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• High School diploma or General Education Degree
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• Ability to clearly and effectively communicate and understand written and oral instructions
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• Ability to lift objects weighing up to 50lbs regularly
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• Ability to work standing and walking throughout the workday
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• Ability to multitask and prioritize accordingly

• PC and software proficiency for data entry and utilization of sales programs
• Perform basic mathematical functions in the course of sales and customer support

WE BELIEVE IN WORK LIFE BALANCE

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Vacation Time: Employees will be frontloaded a prorated amount of vacation time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 5 days of vacation time to use throughout the year.

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Sick/ Personal Time: Employees will be frontloaded a prorated amount of sick/personal time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 52 hours of sick/personal time to use throughout the year.

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Volunteer PTO: Employees will receive 16 hours a year of PTO to volunteer for a non-profit company.

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Flextime Options

• 9 Paid Holidays!

BENEFITS

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• Medical, Dental and Vision: Available the first of the month after 60 days of employment.
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• Retirement: We offer an impressive 401(k) with a 100% corporate match (up to employee contribution of 4% of wages) available the first of the month after 60 days of employment.
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• Life Insurance: Company paid coverage that starts the first of the month after 60 days of employment.

PERKS

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Free Employee Assistance Program

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Employee Discount

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• Friends and Family Discount