Operations Manager

As an Operations Manager, you will play a key role in overseeing the day-to-day operations, fostering collaboration among team members and other internal teams to effectively co-ordinate and implement all tasks, actions and processes of the life-cycle management of our large property/multi-site properties. This role will be responsible for ensuring resident satisfaction through high standards of service delivery (measured by NPS) and delivering an exceptional living and working experience for our residents and colleagues. This position requires strong leadership skills, excellent organisational abilities, and a deep understanding of property management principles.

Key Responsibilities as an Operations Manager

• Support the General Manager in aligning community goals with the business strategy.
• Lead teams, setting clear goals, providing feedback, and fostering a culture of accountability and continuous improvement.
• Manage daily operations to maintain high standards and excellent customer service.
• Oversee operational processes and ensure adherence to company standards and health & safety regulations.
• Monitor property budgets, financial performance, and identify areas for improvement.
• Ensure customer satisfaction by addressing feedback and providing top-tier service.
• Support team development and training, promoting ongoing learning.
• Collaborate with internal teams and external stakeholders for effective property management.
• Drive initiatives to enhance overall property performance and compliance with regulations.
• Lead and organise community events for the residents and team engagement.

Skills & Experience we're looking for

• Strong leadership and team management skills.
• Excellent communication and decision-making abilities.
• In-depth understanding of property management and operational efficiency.
• Proven ability to manage budgets and drive continuous improvement.

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
• Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
• Recruitment Bounty – Know someone great? Get rewarded when they join
• Generous Company Pension Contributions – Supporting your future, today
• Free Eyecare Vouchers – Taking care of your vision
• Life Assurance Policy – Peace of mind for you and your loved ones
• Team Events & Staff Parties – Because we believe in celebrating together
• Long Service Awards – Recognising your dedication and loyalty
• Employee Assistance Programme – Free, confidential support when you need it
• Training & Development Programme – Helping you grow your skills and career
• Half-Price Gym Membership – Stay active with The Gym Group

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:

“To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”

If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!