Operations Coordinator

The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.

Responsibilities

● Enhance customer relationships by identifying areas for improvement in the overall customer experience

● Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers

● Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems

● Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA

● Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client

● Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary

● Maintain knowledge of customer and company policies on all aspects of product movement

● Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs

● Identify and articulate process improvement ideas to support operations

● Create documented process for customers when requested - SOP/SWI creation

● Support the implementation of company’s culture within the team

● Work towards individual and department Key Performance Indicators (KPIs)

● Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes

● Bachelor's degree or equivalent working experience

● 1-2 years of experience in logistics and/or high volume customer service roles

● Fluent in English; excellent written and oral communication skills

● Excellent customer service skills

● Strong organizational, communication and problem-solving skills

● Self-starter with the ability to triage and prioritize tasks in a fast-paced environment

● Analytical mindset with the ability to interpret data and make informed decisions

● Possesses a positive, can-do attitude

● Strong knowledge of Microsoft Office, Google Workspace

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus