Administrative Assistant for Senior Sales Leader

At Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.

We currently have a part-time opening in our New York, NY office for a Senior Sales Leader. Our position is for 40 hours per week at $26-$30 per hour, based on qualifications. We offer a generous PTO plan, paid holidays, and a 401(k) plan.

This is a fully in-office position, with work from home capability on a limited occasional basis.

Responsibilities include

Inventory Management

• Maintaining a system for keeping track of all inventory, as well as timelines for orders in process
• Prepping clothing to be delivered and assuring quality of all arriving inventory
• Work with CRM and order system to assist with alterations, returns, and delivery of clothing
• Occasionally attending client appointments with sales professional when extra assistance is needed

Client-facing Communication

• Providing excellent and timely customer service for any client questions pertaining to their orders and appointments
• Setting up appointments and managing follow-up reminders
• Arranging pick-ups and deliveries with clients
• Problem solving for client issues that come up

Providing administrative support to sales professional

• Creating efficient processes for communication and organization
• Coordinating daily schedule of both client and intraoffice meetings
• Interface with factories, home office, and outside vendors on a regular basis
• Assist with payments and order entry
• Helping to keep selling materials, such as fabrics, organized
• Assist with wardrobe coordination for clients on occasion
• Some personal assistance on occasional basis

Prospecting new clients

• Using internet and social media, including LinkedIn, Instagram, and Zoom Info for potential client research
• Entering leads into proprietary system
• Sending introductory and promotional messages
• Creating call lists/hot lists for client meetings

Maintaining a professional image to interface with high-end clientele

A successful candidate fits the following criteria

• Confident, independent worker
• Strong communication skills (verbal, written, listening)
• Excellent organizational skills and highly detail-oriented
• Outstanding time management skills
• Professional customer service skills
• Familiarity with LinkedIn
• Proficient with Google Suite, experience with Slack and Asana (or similar task-management tool) preferred
• A motivated problem solver who is comfortable being flexible in a fast-paced environment
• Able to bend and lift 30 lbs
• Comfortable with out-of-office errands
• Two years administrative experience is preferred.
• Experience with a sales-oriented environment is a plus!