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Customer Experience Officer

MSS Security Pty Ltd · Queensland, Australia

External listingpart-timeabout 17 hours ago

About The Role

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au .

About the role

MSS Security is seeking Customer Experience Officers to join our team at Brisbane Airport . In this role, you will assist passengers by providing directions and information while delivering a high standard of customer service in a busy airport environment.

Duties include but are not limited to

  • Provide a warm, professional welcome to passengers and visitors throughout the terminal
  • Offer clear directions and guidance to passengers to help them navigate the terminal efficiently
  • Maintain a high standard of customer service
  • Enhance the passenger experience during peak periods by proactively guiding passengers and providing clear, helpful information to support smooth terminal flow.

Requirements

  • Full Australian working rights
  • Ability to undergo and pass a national security police check
  • Ability to undergo and pass a medical assessment (including drug and alcohol testing)
  • Strong customer service skills with excellent verbal and written communication
  • Ability to stand for extended periods, up to 12 hours
  • 24/7 availability required
  • Master licence – 41299
  • How to apply
  • MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to

  • be certified by the Workplace Gender Equality Agency,
  • be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
  • Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
  • Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you .

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