Loyalty Strategic Analyst

IAG GBS (Global Business Services) a part of International Airlines Group (IAG).

IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.

IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses.

As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.

IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG.

We are headquartered in Kraków.

Purpose of the role

To support delivery of strategic loyalty proposition changes

To cooperate with the business to analyse loyalty strategic goals, advise best ways to achieve them and interpret them into loyalty programme rules

To support Global Loyalty Platform day-to-day activities

Responsibilities

• Co-operate with IAG Loyalty and the supported airlines to understand their strategic goals and requirements
• Learn, analyse and document the ways of working of existing loyalty processes and business rules
• Identify key dependencies, challenges and opportunities
• Verify business requirements against loyalty platform capabilities
• Work closely with internal and external project teams to ensure smooth delivery of loyalty proposition changes
• Transform business requirements into loyalty program rules and business configuration
• Travel to our operating companies and external partners’ locations in the UK, Ireland, Spain and Poland on an occasional, project-related basis

Key Relationships/Interfaces

External

• Business Process Owners
• Project teams
• Other Business Units of operating companies
• IT Platform supplier

Internal

• IAG GBS Project Management Team

Required Skills, Qualifications & Experience

Very good knowledge of loyalty management tool (big advantage knowledge of CLM Comarch Loyalty Management)

• Excellent analytical skills with great attention to detail and the ability to set priorities and function in a highly dynamic, complex international business environment

High computer literacy with the ability to develop knowledge and understanding of new and legacy systems and processes

• Ability to work with cross functional teams
• Customer focus with a drive for continuous improvement and the ability to think outside the box
• Very strong interpersonal and communication skills as well as active listening and interpretation skills
• Excellent written and spoken English with strong verbal and written communication skills. Working knowledge or fluency in Spanish would be an additional asset
• At least 1 year of professional experience in the field of loyalty programmes (business analysis, system analysis, business configuration, technical design) is requisite
• Proven track record of meeting delivery deadlines and agreed KPIs while participating in process transition and transformation programmes
• Experience of working in an environment of change involving people, process, policy and technology
• Experience of working in a fast-paced, complex global organisation with finite resources

What we offer

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.

The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.

We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.