Chief Risk & Performance Officer

Make a Lasting Impact at the Executive Level

Living Resources is a leading nonprofit organization in Albany, NY, dedicated to providing high-quality services and support to individuals with disabilities and their families. With a strong commitment to innovation, person-centered care, and operational excellence, we empower the people we serve to live full and meaningful lives in the community.

We are seeking a strategic, forward-thinking leader to join our Executive Team as Chief Risk & Performance Officer. This high-visibility executive role blends enterprise risk management, compliance excellence, quality improvement, technology innovation, and operational leadership.

Key Responsibilities

Strategic Leadership & Innovation

• Partner with the CEO, Executive Team, and Board to shape and execute the organization’s vision and strategy.
• Lead the development and implementation of operational systems, technology, data analytics, and AI strategies that advance our mission and values.

Team Leadership

• Directly supervise the Director of Technology, Director of Incident Management & Quality, and Director of Facilities.
• Provide vision, guidance, and support to foster high-performing teams across Compliance, Quality Assurance, IT, Facilities & Transportation.

Compliance, Risk & Quality Excellence

• Serve as Corporate Compliance Officer and HIPAA Privacy & Security Officer.
• Oversee the development and maintenance of a comprehensive compliance program, risk management, self-audits, training, and regulatory adherence.
• Lead internal investigations, enterprise risk management, and continuous quality improvement initiatives.

Technology, AI & Operations

• Direct IT infrastructure, cybersecurity, and digital transformation.
• Champion the agency’s Artificial Intelligence strategy — from policy development to tool evaluation and organization-wide implementation.
• Oversee facilities, fleet management, data analytics, and operational systems to ensure efficiency and excellence.

• Why Join Us?
• This executive role offers the chance to lead critical functions, drive innovation with AI and technology, and shape the future of a mission-driven organization.

How to Apply

Please submit your resume along with a cover letter that describes how your skills, education, and experience align with the requirements and responsibilities of the Chief Risk & Performance Officer role. We are especially interested in hearing about your background in compliance, risk management, technology/AI strategy, and leadership of high-performing teams.

Requirements

Minimum Qualifications

• 10+ years of progressive experience in operations, management, and/or compliance in Medicaid/Medicare or human services programs.
• At least 5 years of supervisory and leadership experience.
• Strong knowledge of Medicaid, HIPAA, regulatory requirements, data analytics, and technology management.
• High emotional intelligence, excellent communication skills, and the ability to influence and collaborate at all levels.
• Ability to travel locally between sites, with occasional evening/weekend work as needed.

Preferred

• Bachelor’s degree in a relevant field (may substitute for up to 5 years of experience).
• Experience in Medicaid/Medicare disability services.