Outreach Support Intern

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience in high-volume customer service, call center operations, healthcare intake, or sales preferred.
• Strong Salesforce or CRM documentation skills.
• Exceptional verbal and written communication skills.
• Strong organization, follow-through, and ability to meet KPI expectations in a fast-paced environment.
• Patient-first approach consistent with HEART values.

Responsibilities

Lead Engagement and Scheduling

• Contact all new leads.
• Schedule intake appointments and ensure the Intake Appointment Date/Time is entered accurately in Salesforce.
• Confirm intake appointments with patients the day prior.
• Follow up when initial contact attempts are unsuccessful.
• Process referrals from all sources and ensure documentation is uploaded before or after intake as appropriate.

Patient Qualification

• Evaluate patients based on program criteria and level of need.
• Qualify leads.
• Assess and document patient acuity and urgency.
• Communicate qualification findings to Outreach Coordinators for prioritization.

Salesforce Data Management and Ownership

• Document all patient interactions, intake schedules, triage information, demographics, claim information, and updates in Salesforce.
• Ensure scheduled and completed intakes, testing completion, and claims filed are trackable in Salesforce.
• Maintain accurate Lead Owner and Visit information so reporting reflects individual and team performance.

Intake Conversion Support

• Support Outreach Coordinators in converting leads to scheduled intakes and eventual home health care patients.

Team Collaboration

• Partner with Sales and Marketing leadership to optimize the intake pipeline.
• Participate in team huddles and strategy meetings to review KPI progress and barriers.