Care Navigator, Level 1

Are you a healthcare professional who thrives in a fast-paced environment and wants more than “just a call center job”? myLaurel is hiring a Care Navigator, Level 1 to serve as the critical first connection our patients have with the myLaurel care team.

This is a specialized role for someone who wants to build foundational skills in healthcare navigation, clinical problem-solving, and cross-functional collaboration — with real room to grow. You'll be the voice patients and caregivers turn to for scheduling, education, and support as they navigate their care journey at home.

We're looking for high-performers who are proactive, adaptable, and eager to grow within a high-impact startup environment.

Key Responsibilities

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• Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.
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• Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately.
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• Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey.
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• Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.
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• Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).
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• Cross-Functional Partnership: Collaborate daily with clinical and operations teams to deliver a seamless, “white-glove” patient experience.

What You Bring

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• 2+ years of professional experience in a healthcare call center or patient facing environment.
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• Proficiency with Electronic Health Record (EHR) platforms (e.g., Epic, Athena, Cerner, or similar) required.
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• A dedicated, private, HIPAA-compliant workspace with a door.
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• Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).
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• Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.
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• High school diploma or GED required.

Why Work With Us

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• Join a mission-driven team bringing hospital-level care into patients' homes.
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• Step onto a defined Care Navigator career path, with room to grow into senior and specialist roles.
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• Fully remote role with a supportive, collaborative team culture.
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• Be part of a high-growth startup transforming acute and transitional care for frail, elderly, and medically complex patients.