East Africa Specialist

ABOUT ASILIA

Asilia Africa is one of East Africa’s long-standing safari companies. Meaning ‘genuine’ or ‘authentic’ in Swahili, we’ve built a reputation for incredible safari experiences and our unwavering commitment to empowering both people and nature alike in the region. Founded in 2004, Asilia has a leading presence in the main safari destinations in Tanzania and Kenya as well as a driving role in several pioneering projects. Asilia’s goal is to turn crucial and fragile natural habitats into lasting conservation economies, benefitting both the environment and local communities. At present, the company owns and operates 18 lodges and camps as well as a ground handling operation. Asilia is the first sustainable safari/lodge company in Africa to receive a 5-star rating for sustainability from GIIRS, was recognized as one of the “Best Companies for the World” in 2013 and was awarded the 2014 Tourism for Tomorrow Business Award.

WHAT WE BELIEVE IN

We believe that world-class travel can go hand in hand with improving livelihoods and conservation of nature. Our luxury camps and lodges are in some of the most special places on earth. Places we want to safeguard for the future. We strive to transform whole areas, from crucial fragile natural habitats with often impoverished communities into lasting conservation economies; effectively protecting wildlife whilst providing opportunities for local people to prosper. Whichever department you work in, your efforts will be crucial in achieving our conservation goal.

ROLE OVERVIEW

As an East Africa Specialist, you will be responsible for designing and selling tailor-made luxury safari experiences throughout East Africa. You will manage the guest journey from initial enquiry through to booking confirmation, delivering expert advice, exceptional service and seamless communication while achieving individual sales targets.

RESPONSIBILITIES AND DUTIES

• Design personalised luxury safari itineraries tailored to each guest's interests, travel style and budget.
• Manage the complete sales journey from enquiry through to booking confirmation.
• Build strong guest relationships through expert advice, proactive communication and exceptional service.
• Achieve individual revenue, conversion and booking targets while maintaining strong average booking values.
• Maintain accurate quotations, booking information and CRM records across HubSpot and reservation systems.
• Ensure smooth operational handovers through accurate booking documentation and timely completion of confirmations.
• Develop expert knowledge of Asilia's camps, East African destinations and industry trends.
• Collaborate effectively with Sales Operations, Guest Services and internal departments to deliver a seamless guest experience.
• Contribute to continuous improvement by sharing ideas, supporting colleagues and embracing new processes and technology.
• Represent the Asilia brand professionally, living our values in every guest and colleague interaction.