Director, Software Engineering

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

What you’ll be doing

Lead, hire and grow a high-calibre team of frontend & backend engineers, and their line managers.

Define and implement a roadmap based on critical business need, that delivers the valuable features, scale, and reliability our clients need, as well making systems more resilient and scalable.

Drive business-significant and complex initiatives by collaborating across geographically distributed teams and partners

Coach and mentor engineers globally in support of their growth and adherence to best practices.

Who you are – Requirements for success in this role

10-15 years in software engineering or hands-on site reliability engineering of large-scale, fault-tolerant distributed systems.

5+ years of Engineering and software development leadership experience at Sr. Manager or Director Level (have led front line managers). Management experience with Full-Stack is a must (Front-End, Back-End)

Experience operating SaaS software systems in a production environment, AWS or other major cloud providers and with CI/CD, observability, scalability and high performance

Experience across multiple development platforms and services (e.g., microservices, APIs)

Proven ability to lead new product development teams in an incubator environment

Experience interacting with customers, senior executives, and business leads.

Experience establishing and measuring OKRs, KPI’s and team goals

A nuanced understanding of diverse and inclusive hiring practices

Critical thinking and communication. Including ability to clearly and crisply write and verbally communicate

Comfortable leading multiple and often contending priorities including making and communicating decisions

Comfortable with the 10Kft view as well as diving into the details

Regularly consider business lens and trade-offs even for deeply technical engineering problems

Technical and Industry (eCommerce) experience

Leadership Attributes

• Experience presenting and working with Executive Leadership (SVP / C-suite)
• Establish ways of working for your organization including tools, guidelines, principles, operational process to deliver the right outcome at the right time
• Build global partnership and industry partnership to solve BV problems and take advantage of opportunities
• Drive innovation and create an environment of learning and development within your team and across the development organization
• Translate strategic priorities into operational realities by aligning communication, accountabilities, resourcing capabilities, establishing new processes and measuring success
• Actively participate in the global BV leadership community

Technical Attributes

Experienced software development leader, with strong and recent hands-on code development experience. An “Engineers Engineer”

You write high quality, unambiguous documents (e.g. concept documents, functional specifications, design documents) that business and technical stakeholders can easily understand.

You help solve technical problems with urgency by helping technical teams reach closure by asking the right questions and offering solutions.

You facilitate designing of pragmatic solutions, building flexible systems without over-engineering. These solutions are flexible and forward-looking, while remaining simple and straightforward.

Ability to recognize and adopt best practices in software engineering: design, coding, test, version control, documentation, build, deployment, and operations.

You understand a broad range of techniques for conducting technical analysis that includes data mining and prototyping and when to use them

Additional Attributes

• This role is global in nature and from time to time will be required to work with staff, in-person at our development sites in North America, Europe and India.
• Adhere to BV values and ethics, Engineering principles and standards
• Bring a positive, solutions-oriented mindset to your programs, teams, peers
• Strive to discover new approaches to solving complex problems
• Why You’ll Love Working with Us?
• Work with cutting-edge tech in an innovative, collaborative environment.
• Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).
• We’re Great Place to Work Certified (4 years in a row!).
• Hybrid work model (3 days in office – Prestige Tech Pacific).
• Ready to take on the challenge? Apply now!