Revenue Operations Manager

• Voice AI that resolves, not transfers.
• Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.

• The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
• The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
• The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M

VAPI (/ˈVⱭːPI/)

• Voice AI that resolves, not transfers
• Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
• Trusted by 1 million developers building the future of voice agents
• Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
• Try talking to Vapi now! https://vapi.ai/

WHY WE’RE HIRING THIS ROLE

As Vapi scales rapidly toward our next phase of growth, the Revenue Operations team is helping to build a world-class revenue engine. We are hiring two Revenue Operations Senior Managers to bridge strategy and execution. Revenue Operations Senior Managers will collectively be responsible for a mix of Pricing Strategy, GTM Engineering, Process/Project Management, Enablement, and Analytics. This is a generalist role allowing for broad skill development with expertise needed in at least one function. You will empower our Go-To-Market (GTM) teams to deliver exceptional value to our customers in a high-velocity, technical AI environment.

WHY WE’RE HIRING THIS ROLE

As Vapi scales rapidly toward our next phase of growth, the Revenue Operations team is helping to build a world-class revenue engine. We are hiring a Revenue Operations Manager to bridge strategy and execution. The Revenue Operations Manager will collectively be responsible for a mix of Pricing Strategy, GTM Engineering, Process/Project Management, Enablement, and Analytics. This is a generalist role allowing for broad skill development with expertise needed in at least one function. You will empower our Go-To-Market (GTM) teams to deliver exceptional value to our customers in a high-velocity, technical AI environment.

WHAT YOU’LL DO

• Pricing Strategy: Drive operational improvements to pricing including discount thresholds, approvals, and order form generation helping Vapi maximize revenue, accelerate deal velocity, and remain competitive in a fast-moving market.
• GTM Engineering: Build and maintain the systems and automations that power our revenue motion, spanning Salesforce architecture, workflow automation, data enrichment pipelines, and integrations.
• Process/Project Management: Design and operationalize the end-to-end revenue process from lead routing and pipeline management to forecasting cadences and handoff protocols. Ensure every function in the GTM org runs with consistency and scale.
• Enablement: Equip our AEs, SDRs, and broader GTM team with the frameworks, playbooks, and training they need to execute at a high level. This includes onboarding programs, sales coaching, competitive battlecards, and product launch material.
• Analytics & Insights: Build the reporting infrastructure and dashboards that give GTM leadership clear visibility into pipeline health, funnel conversion, win/loss trends, and revenue forecasts. Translate data into decisions that improve win rates and deal velocity.

WHO YOU ARE

• 3+ years of experience in Revenue Operations or Sales Operations at a high-growth B2B tech company.
• Background or strong interest in developer tools, API platforms, or AI infrastructure.
• Exceptional communicator who can translate complex technical concepts into simple, persuasive narratives.
• Builder mindset: You thrive in "zero-to-one" environments and enjoy creating durable processes from scratch.

HOW WE WORK

• Build something worthy of love
• Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
• Commit and follow through
• We finish what we start and build trust by being people others can count on.
• Why not today?
• We value urgency and momentum. The fastest path to customer value usually wins.
• Seek raw input
• We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
• It’s our problem
• We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
• Be direct and kind
• We give feedback clearly, respectfully, and without delay.

WHY VAPI

• Generational impact: Build the human interface for every business
• Ownership culture: 70% of the company are previous founders
• Kind team: The founders, Jordan and Nikhil, are Canadians
• Tier-1 Investors: YC, KP seed, Bessemer Series A

WHAT WE OFFER

• Real stake: We offer a competitive salary and excellent equity ownership
• Comprehensive health coverage: medical, dental, and vision plans
• Team love: We love hanging out, and we do quarterly off-sites
• Flexible time off: take what you need
• More: catered meals, transportation, gym, and a $10k annual L&D budget