Junior Game Management Operators (Casino)

Join our team as a Junior Game Management Operators in the thriving iGaming industry! 🚀

🧩Who we are

Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.

Our success is driven by core values deeply embedded in our culture. We believe in transparency , always being clear, open, and honest. We are goal-focused , relentlessly pursuing our targets. Adaptability is key: we embrace change and use it to excel. Kaizen guides us, as we continuously improve, test, and refine.

With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!

🥜 In a nutshell

As a Junior Game Management Operator , you'll help keep our casino portfolio running smoothly across multiple brands and markets. In this entry-level role , you'll manage game uploads, monitor content availability, resolve operational issues, and work closely with internal teams and external partners to deliver a seamless player experience and maintain a high-quality casino platform.

🎯 The responsibilities & the impact YOU will have

• Manage daily game uploads, releases, and configurations, ensuring games are accurately synchronized across all brands, markets, and platforms.
• Monitor game availability, content accuracy, and platform quality through routine operational checks.
• Investigate and resolve first-line game-related issues, escalating complex cases and tracking incidents through to resolution.
• Create and manage tickets with game providers, aggregators, and internal teams to ensure timely issue resolution.
• Collaborate with Customer Support, Marketing, CRM, Product, and other stakeholders to support game releases, promotions, and market-specific updates.
• Maintain accurate operational documentation, tracking tools, and records while collecting data to support reporting and continuous improvement.
• Support the wider Casino Management team with day-to-day operational activities, helping deliver a seamless and engaging player experience.

⚡ All you need is…

• Previous experience in iGaming operations, support, content, CRM, or marketing-related roles.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and coordination skills with the ability to work across multiple teams.
• Comfortable working with spreadsheets, tracking tools, and back-office systems.
• Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
• A proactive mindset with a willingness to learn, take ownership, and continuously improve.
• Ability to collaborate effectively with internal stakeholders and external partners.

Nice to have

• Familiarity with casino platforms, back-office systems, or content management tools.
• Exposure to promotional campaign management or provider communications.

🌟 Why You’ll love working here

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
• Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.
• Career Growth: We’re committed to your development, offering training and advancement opportunities.
• Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
• Health and Fitness Benefits : Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
• Self Development Budget : Invest in your growth through online courses and professional learning opportunities.
• Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
• Special Birthday Perk : Take your birthday off after a year of employment to celebrate!

• Apply today! Submit your resume in English and join us in creating unforgettable experiences.
• We can’t wait to hear from you!
• All CVs are reviewed by our human recruitment team.