Account Manager

About Kody: Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated and experienced Account Manager / Team Lead to join the team.

Role Overview: We are seeking a results-oriented, strategic, and experienced Account Manager with proven team management capabilities. This role combines client-facing responsibilities—delivering exceptional service and fostering strong, lasting relationships with enterprise clients—with leading, mentoring, and driving the performance of the account management team.

Responsibilities

• Team Leadership & Management: Lead, mentor, and empower a team of Account Managers to achieve team targets and delivery metrics. Set clear KPIs, oversee daily performance, conduct regular 1-on-1s, and foster a collaborative, high-performing team culture.
• Relationship Management: Build deep, trusting relationships with decision makers and C-level executives on our strategic enterprise accounts. Establish a global network within Kody and work collaboratively across cultures and time zones.
• Consultation & Escalation: Act as the primary escalation point for complex client issues, guiding the team and collaborating with internal stakeholders to deliver timely, high-impact solutions.
• Business Development & Strategy: Oversee account growth strategies. Drive upselling and cross-selling initiatives across the client portfolio by aligning Kody’s products and services with client business goals.
• Feedback & Innovation: Gather and analyse client feedback, providing actionable insights to Product and Technology teams to continuously enhance product offerings and service delivery.
• Analysis & Reporting: Track and report on overall Account Management team performance, pipeline, and client satisfaction metrics (e.g., NPS, retention, churn). Use data-driven insights to optimize account management workflows.
• Onboarding & Enablement: Oversee client onboarding processes, ensuring seamless execution, addressing technical/operational challenges, and driving product adoption.

Requirements

• 5–10 years of experience managing enterprise-level key accounts (B2B) in a complex environment, with proven experience in leading, managing, or mentoring small-to-medium teams.
• Professional experience in a Fintech, SaaS, or payment services company is required.
• Previous experience engaging with hospitality sectors is a strong bonus.
• Demonstrated strategic thinking, problem-solving abilities, and strong people leadership skills.
• Ability to manage multiple priorities and lead a team in a fast-paced, high-growth environment.
• Proficiency in Google Workspace, Microsoft Office, and CRM software (e.g., Salesforce, HubSpot).
• Flexible across time zones to collaborate with a global team.
• Fluent in English, Mandarin, and Cantonese (both spoken and written).

Benefits

• Lead a dynamic and innovative team in a rapidly growing company globally
• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where your contributions are recognised and valued.