Customer Support Executive

Do you enjoy helping people, solving problems, and delivering exceptional customer service? Are you someone who thrives in a fast-paced environment where every interaction makes a difference?

We're looking for a Customer Support Executive to join Laundryheap's Global Customer Operations team in Bengaluru. In this role, you'll support customers across multiple international markets through email and live chat , helping resolve enquiries, solve issues, and deliver an outstanding customer experience.

If you're looking to grow your career with one of the UK's fastest-growing technology companies, we'd love to hear from you.

About Laundryheap

Founded in 2014, Laundryheap is one of the UK's fastest-growing technology-enabled logistics companies, transforming the laundry and dry-cleaning industry through innovation and exceptional customer service.

Operating across 14+ international markets , including the UK, the US, Europe, Asia, and the Middle East, we provide customers with convenient laundry and dry-cleaning services delivered in as little as 24 hours .

As we continue to expand globally, we're looking for passionate individuals who enjoy solving problems, taking ownership, and delivering outstanding customer experiences.

What You'll Do

Customer Support

• Respond to customer enquiries promptly via email and live chat .
• Resolve customer issues, complaints, and service requests with professionalism and empathy.
• Take ownership of customer cases from first contact through to resolution.
• Deliver a consistent, high-quality customer experience across every interaction.

Customer Issue Resolution

• Investigate customer concerns and work closely with internal teams to find timely solutions.
• Escalate complex issues using the appropriate internal processes.
• Follow up on unresolved cases to ensure complete resolution.
• Handle sensitive customer situations confidently while maintaining a customer-first approach.

Operational Support

• Create customer invoices and process requests using internal systems.
• Coordinate with Operations, Account Managers, and other stakeholders to resolve customer issues efficiently.
• Maintain accurate customer records and case notes.
• Identify recurring issues and contribute ideas to improve customer experience and operational processes.

Performance & Quality

• Meet KPIs relating to response times, productivity, quality, and customer satisfaction.
• Maintain excellent written communication across all customer interactions.
• Manage multiple customer conversations while maintaining accuracy and attention to detail.
• Support continuous improvement initiatives across the Customer Operations team.

What We're Looking For

• Bachelor's degree or equivalent qualification.
• 1–5 years of experience in Customer Support, Customer Service, Customer Operations, or a similar customer-facing role.
• Experience supporting customers through email and live chat .
• Excellent written and spoken English communication skills.
• Strong problem-solving and decision-making abilities.
• Excellent attention to detail and organisational skills.
• Comfortable working in a fast-paced, high-volume environment.
• Good knowledge of Google Sheets or Microsoft Excel .
• Experience using customer support platforms such as Intercom, Zendesk, Freshdesk, or similar CRM tools .
• A proactive, customer-first mindset with the ability to remain calm under pressure.
• Willingness to work rotational shifts, including nights and weekends.

Preferred Experience

• Experience working in a startup or high-growth environment.
• Experience supporting international customers.
• Strong multitasking and prioritisation skills.
• Ability to identify opportunities for process improvement.
• Comfortable working independently while collaborating with cross-functional teams.

Work Schedule

• Office-based role in Bengaluru
• 9-hour shift (8 working hours + 1-hour break)
• 5-day work week , Two rotational week-offs
• Rotational shifts, including nights and weekends

Why Join Laundryheap?

• Work with one of the UK's fastest-growing technology-enabled logistics companies.
• Support customers across multiple international markets and gain global exposure.
• Be part of a collaborative, fast-paced team where your ideas are valued.
• Build your career in a high-growth international business with excellent learning opportunities.
• Competitive salary with shift allowance.
• Comprehensive health insurance coverage.

• Ready to Join Us?
• If you're passionate about customer service, enjoy solving problems, and want to be part of a fast-growing international company, we'd love to hear from you.
• Apply today and become part of Laundryheap's Global Customer Operations team.