Risk Desk Manager

Your influential mission. You will...  

• Lead the day-to-day delivery of Risk Operations in Brazil, ensuring high service standards, operational efficiency, and strong execution across all areas of responsibility.
• Serve as the main Risk Operations representative for Brazil, building trusted relationships with stakeholders, partners, and client teams.
• Work closely with partners, Team Leaders, SMEs, and Analysts to drive performance, accountability, and continuous improvement.
• Drive operational readiness and support strategic initiatives.
• Support workforce planning and operational scaling efforts, ensuring the operation remains prepared for changing business demands.
• Identify opportunities to improve processes, increase efficiencies, and introduce automation while maintaining a strong focus on risk management and regulatory compliance.
• Partner closely with Compliance, Product, Data, and Customer Operations teams to deliver practical and effective risk solutions.
• Use data, trends, and performance metrics to identify opportunities, resolve issues proactively, and continuously improve quality and operational outcomes.
• Oversee the implementation and ongoing enhancement of risk controls, procedures, and operational frameworks.
• Act as a key point of escalation for complex investigations, high-risk cases, and operational challenges, ensuring clear decision-making and stakeholder alignment.
• Support the rollout of new tools, technologies, and automation initiatives, helping the operation adapt and evolve as the business grows.
• Ensure operational documentation, knowledge resources, and training materials remain accurate, accessible, and fit for purpose.
• Contribute to hiring, onboarding, succession planning, and talent development initiatives to support the long-term success of the operation.
• Champion change and continuous improvement, helping teams successfully adapt to new processes, requirements, and ways of working.
• Foster a culture of ownership, collaboration, and customer-focused risk management across the organization.

Components for success. You...  

• Are fluent in English.  
• Are a Native Brazilian Portuguese speaker. 
• Have 4 years of previous experience in a similar role 
• Have an excellent knowledge of the risk and payments field. 
• Possess strong decision-making and communication skills. 
• ​​​​​​​​​​​​​​Are a team player with leadership skills.  

You'll get extra points for...  

• Having previous experience in a similar position. 

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

HOW TO APPLY?

Please upload your up to date resume in English  and add a brief motivation letter covering your goals and your current experience. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").

Join our team at Playtech's new Brazilian office,  where we work together to support and enhance our live products and services. Be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.