Mortgage Loan Originator (MLO)

The MLO originates first mortgage and/or second lien equity loans, promotes financial institution and its lending services to the real estate community.

Specific Job Functions

• Follows the work flow process and procedures for Mortgage Lender Officer/Originations.
• Strategic Objectives
• Originates first mortgage and/or second lien equity loans to meet annual loan projections.
• Documents calls in Synapsys and makes monthly call report to supervisor.
• Maintain knowledge of bank’s products to increase overall customer relationships and meet bank objectives.
• Work with lending team to improve overall customer experiences.
• Maintain knowledge of investor loan programs and requirements.
• Participates in activities for generating new business such as sales calls and special events.
• Assists in the development of branch goals and budgets.
• Reports at internal Branch meeting monthly.
• Greet customers by name, use the name in conversation.
• Responsible for knowing and cross-selling bank products to help the customers obtain their financial goals.
• Product and Service assistance – If we don’t provide a product or service the customer is looking for, we will find another financial institution that does.
• Respond to customer inquiries within 24 hours, within one hour, if it is an emergency.
• Realize a deposit conversation rate of 100% per loan relationship (at least one checking or savings product open for every loan relationship maintained).
• Participates on SFSB’s assigned committees.
• Supports the collecting of delinquent mortgage and consumer loans.
• Attends all required retail lending training and meetings.
• Compliance
• Completes loan applications and all pre-processing functions in a timely manner to meet regulatory disclosure requirements.
• Qualifies loan applicants based on bank’s lending policies and on types of loans offered.
• Ensures that residential loan files contain verified and accurate data to submit for loan approval according to established procedures to meet regulatory and loan policy requirements.
• Responsible for knowing and complying with all Federal Regulations and bank policies/procedures that apply to the position, including the BSA/AML/OFAC and CIP Program.
• Community Reinvestment:
• Represent and promote Security Federal at community functions to establish and develop relationships with realtors, builders, and other entities to build a referral network.
• Actively participate in Security Federal’s special credit programs and other CRA programs.
• Arrange and/or participate in external educational opportunities to meet the financial concerns of the community.
• Additional Responsibilities
• Answer phone as needed
• Performs other duties as directed by supervisor

Requirements

Job Requirements

• High school diploma or equivalent
• Bachelor degree in business or finance preferred but not required
• Minimum two years’ experience in banking, mortgage lending, or the financial industry
• Successful completion of in-house training programs
• Must maintain Nationwide Mortgage Licensing System and Registry (NMLS) credentials
• Secondary market and government program knowledge recommended
• Comprehensive knowledge of new accounts operations
• Comprehensive knowledge of consumer lending
• Basic math and problem-solving skills
• Good understanding of financial products and services
• Exceptional customer service and professional skills
• Strong organizational telephone skills, and communication skills
• Ability to multi-task work independently, delegate, and make decisions
• Average computer and keyboard skills
• Team Player
• Valid driver’s License