Director, Business Innovations

Gigantic Playground, a CourtAvenue company, is a fast-growing creative technology agency that creates immersive and interactive experiences that connect people, places, and products in extraordinary ways. Our unique experience + technology approach blends creativity, immersive storytelling, and product innovation to create dynamic experiences that captivate, engage, and delight.

Key Responsibilities

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Own and lead overall client strategy across assigned key accounts, with a focus on innovation, long-term value creation, and sustained growth

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Serve as senior client partner for major accounts, acting as a trusted advisor across experience design, omni-channel retail, creative technology, and experience transformation initiatives

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Establish and maintain long-term, trusted relationships with senior client stakeholders across retail, entertainment, and global consumer electronics brands

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Own the commercial health of the account (budget, margin, and forecasting), partnering with leadership and operations on budget reviews, invoicing, and profitability

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Drive organic growth by identifying new opportunities within existing accounts and partnering with internal teams to bring those opportunities to market

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Lead and mentor cross-functional teams to ensure exceptional client service, delivery quality, and team engagement

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Collaborate closely with Operations, Delivery, and Creative leadership to ensure work is strategically sound, well-scoped, and successfully executed

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Guide development of strategic work proposals, renewals, and expansions in partnership with operations and delivery teams

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Own the client communication cadence (recurring syncs, status reporting, and approval and dependency tracking)

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Act as a senior escalation point for client concerns, ensuring any issues are resolved proactively and constructively

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Champion a positive, high-energy culture that supports collaboration, accountability, and long-term partnership mindset

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Ensure overall client satisfaction and health of the business, with a focus on achieving high Net Promoter Scores (NPS)

Essential Skills and Capabilities

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• Strong strategic thinking with the ability to translate client goals into actionable, growth-oriented plans
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• Deep experience leading and growing key accounts within a creative technology, digital, or experiential agency environment
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• Proven track record of driving organic account growth and long-term client relationships
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• Excellent communication and presentation skills, with confidence engaging senior client stakeholders
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• High-energy, positive leadership style that inspires trust, collaboration, and momentum
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• Strong understanding of the retail industry alongside creative technology, tech led experiences, and innovation-led brand strategy
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• Ability to balance big-picture client vision with hands-on involvement where needed
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• Natural relationship builder with strong emotional intelligence and team leadership skills

Requirements

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10+ years of marketing, advertising, technology or client services experience, with hands-on experience running accounts, working with senior stakeholders, and successfully organizing, managing, and delivering a diverse range of innovative projects

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Significant experience leading key accounts across retail, technology and global consumer brands

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Demonstrated success growing existing client relationships through strategic expansion and innovation

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Experience working closely with multidisciplinary teams including strategy, creative, technology, and operations

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Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)

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Experience operating in a fast-paced, client-services environment with senior-level accountability

Additional Information

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• Candidates must be located in the Seattle, WA area.
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• Role will be hybrid — on-site at the Client location in Seattle as needed with remote flexibility otherwise.
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• Benefits (medical, dental, and vision) available the first of the month after the date of hire.